Free standard shipping and returns on all orders

Free standard shipping and returns on all orders

Shipping policy

SHIPPING POLICY – Brenton Lux

At Brenton Lux, we are committed to delivering your order safely and efficiently. Please review the information below regarding our shipping process.

Order Processing

All orders are processed within 1 to 3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

In periods of high demand, processing times may be slightly extended.

Shipping Times

Estimated delivery times are as follows:

  • United Kingdom: 5 to 10 business days
  • Europe: 7 to 15 business days
  • International: 10 to 20 business days

Please note that these are estimated timeframes and not guaranteed delivery dates.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location.

From time to time, we may offer free shipping promotions, which will be clearly displayed on our website or at checkout.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

Please allow up to 48 hours for tracking updates to appear.

Customs, Duties and Taxes

For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations.

These charges are the responsibility of the customer. Brenton Lux is not responsible for any additional fees incurred once the order has been shipped.

Delays

While we aim to deliver within the estimated timeframes, delays may occur due to factors beyond our control, including:

  • Customs inspections
  • Carrier delays
  • Weather conditions
  • Peak seasons or high demand periods

Brenton Lux is not liable for such delays.

Lost or Stolen Packages

Once your order has been handed over to the shipping carrier, the responsibility is transferred to the customer.

If your package is lost or marked as delivered but not received, we recommend contacting the carrier directly. However, we will assist where possible.

Incorrect Address

Customers are responsible for providing accurate shipping information.

We are not responsible for orders shipped to incorrectly provided addresses. If an order is returned to us due to an incorrect address, additional shipping fees may apply for reshipment.

Contact

If you have any questions about shipping, please contact us:

Brenton Lux
Tecnova Digital Products LLC
412 W 7th St STE 1037
Clovis, New Mexico 88101
United States

Email: brentonlux@gmail.com